HULK PLAYER
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Technical Support Center

Our team is here to help you activate the app, add your playlists and fix any playback issue as fast as possible.

Xtream Codes setup Add an M3U link Play device files Playback issues
Support available on WhatsApp

Chat with our support team directly

Send us a WhatsApp message with your device type and playback source (Xtream, M3U or local files), and we'll reply with the steps to fix it.

WhatsApp number +966 59 931 7623
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Quick setup guides

Add your content step by step

Xtream Codes API

  1. Open the app, tap “Add playlist”, then choose Xtream Codes.
  2. Enter a playlist name and the server URL including the port.
  3. Enter the username and password from your provider.
  4. Tap “Log in” and wait for the categories to load.
http://server.example.com:8080

M3U Playlist

  1. Tap “Add playlist”, then “M3U link”.
  2. Paste the full link with no extra spaces.
  3. Add an EPG link if you have one for the program guide.
  4. Save — your channels load automatically.
http://.../get.php?type=m3u_plus

Device media

  1. Open “My files” from the side menu.
  2. Allow the app to access your media files.
  3. Browse folders or external storage (USB).
  4. Pick a file and playback starts instantly.
FAQ

Quick fixes for the most common issues

Getting "Login failed" with my Xtream details?

Make sure the server URL includes the port (e.g. :8080), the username and password have no extra spaces, and your subscription with your provider is still active.

My M3U link loads no channels?

Open the link in a browser to confirm it works and check that you copied it in full. Some links expire, so ask your provider for an updated one.

Stream keeps buffering or freezing?

Try lowering the quality in player settings, use a wired connection or 5GHz Wi-Fi, and switch the playback engine in settings if available.

The EPG program guide is not showing?

Make sure the correct EPG link is added, then refresh the guide from settings and wait for it to finish loading.

My device files don’t appear in “My files”?

Grant the app access to photos and media in your device settings, then reopen the section.

Does Hulk Player provide channels or subscriptions?

No. Hulk Player is a media player only. You need your own content source, such as Xtream details, an M3U link or files on your device.

Didn't find your answer? Message us on WhatsApp

+966 59 931 7623